Return & Exchange

We recommend that you carefully review all order details before confirming your purchase, including product specifications, quantities, and shipping address. This ensures a smooth and efficient experience.

Important:

A product will only be reshipped in the event of proven manufacturing defects. Reshipments are not considered for other reasons.

If you receive an item with a manufacturing defect. To do so, you must send clear photographic evidence of the defect within 2 business days from the date of receipt, using our official customer service channels.

Email: itana.servicioalcliente@gmail.com
Phone: +57 305 412 07 92

If you receive a garment with manufacturing defects, ITANA will cover all shipping costs, both for returning the product and for sending its replacement. 

All products sold through our store are considered final sale. Therefore, we do not accept returns or exchanges unless there is a verifiable manufacturing defect.
Each request will be carefully evaluated.